Shipping policy
Your delivery, step by step
- The day you order: you receive a confirmation email with your order summary.
- Within 48 hours: your armchair is prepared, packed and handed to the carrier. You receive an email with your tracking link, so you always know where it is.
- 10 to 15 working days after your order (about 2 to 3 weeks): delivered to the foot of your building or ground floor.
Working days: Monday to Friday, excluding public holidays.
Our commitment on timing
The stated delivery time is a commitment, not an estimate. If a delay comes up, we let you know by email before the expected date. If your armchair is not delivered on time, you may ask us to deliver within a reasonable additional period; if it still does not arrive, you cancel the order and we give you a full refund.
Free delivery
Free to mainland France, Belgium, Luxembourg, the Netherlands and Germany. Other mainland EU countries: flat rate of 160 €, always shown at checkout before payment, with no surprises. Islands (Corsica, Greek islands, Canaries, Balearics…), Cyprus and Malta: delivery on quote, please write to us before ordering.
When it arrives
Take a minute to check the parcel in front of the driver and note any damage on the delivery slip. If anything is damaged, email us photos at info@trivelle.eu within 48 hours: we arrange the replacement of the part or product at no cost to you.
A question about your delivery?
Our customer service team, based in Brussels, replies 7 days a week, within 8 hours: info@trivelle.eu · +32 473 30 33 72.